From a Purchase to the Delivery of your order
Every company operates their fulfillment operations differently. The one thing remains constant: the quicker an order is delivered, the happier a customer is going to be. Therefore, the advantages of order processing are many
How does Order Fulfilment Work?
Sending orders successfully is one of the most important parts of running a business and even staying in business. It requires you to pay attention to order processing, to client needs, time management, and efforts on quality assurance
In order to deliver orders successfully, companies need insightful people with specific business technical knowledge to achieve each request completion.
The steps involved in the implementation of this crucial part of a business in an efficient manner are not simple, or easy
Order fulfilment is pretty complex and varies widely for different kinds of businesses. For example, a fast food restaurant can receive an order, place the requested food items in a bag, and deliver them to the customer within sixty seconds. Other industries might not be quite as fast. Furniture manufacturers, for instance, often wait until having an actual order from a customer before they actually begin making products. This means it can take several weeks until the final product arrives at the client’s door.
Due to the distinct processes and specific features of each product, order fulfilment is a completely different discipline for each, with wholistic methodologies and many ways of applying procedures to make sure an order is delivered successfully.
Who's using Order Fulfillment?
Companies of all types use different order processing and fulfillment methods to help with product delivery. This includes large and small corporations, as well as local businesses or a one man band
Some will just need to take care of product delivery, some will need warehousing, special packaging and full logistics; and some might even use their fulfilment as a means to interact with their customers. With this in mind, industries that use order fulfilment can go from multinational companies such as banks or airlines, to local businesses like homegrown stores and online companies.
How is Order Fulfilment processed?
The processing of an order can be carried out in different ways. The general core of the process is that an order is created and the product delivery must be assured within the expected timeframe while also meeting quality standards.
The customer’s orders sets the supply chain in motion to ultimately provide a successful customer service.
The term 'Order fulfilment' is commonly used to describe the act of distribution (logistics) or the shipping function. In a broader sense, it refers to the many ways firms respond to customer orders, and the processes they follow to move sold products or services to a customer.
However, this process involves more than just delivering order. Let’s have a look at the diagram below:
- Inventory Handling – It involves creating inventory lists, monitoring product levels, tracking orders, and supervising the status of each product cycle.
- Warehouse Management – This refers to the storing of products in a given location until they're ordered in the sales process and need to be shipped. Warehouse management involves controlling space usage, transportation equipment and effective labor.
- Order Processing – When an order is processed, a product has been sold and needs to be delivered somewhere else. The efficient recollection of information regarding products recently acquired by clients as well as packaging and shipping details falls under the Order Processing phase.
- Packing and Shipping – When the goods are retrieved from the warehouse, arranged according to the packaging system the company follows, and actually shipped to the client.
- Accept or Return – This is one of the most critical phases of the process, and the one that verifies the whole process stability and efficiency. The client has a given number of days to accept or return the product – and if the product returns, this order will probably need to go through all phases again.
- Order Fulfilled – At this stage, the client has confirmed that the order has been successfully delivered and has been accepted.